A Day in The Life of an Processing Associate

I grab a cup of coffee and a bagel and head to the office. I arrive at work and get myself organized for the busy day ahead. I check the electronic work folders for any outstanding items that need to be resolved before today's work starts filling up the queue.

I start to pull new items from Queue Monitor, the electronic work queue. We have a paperless environment so all of our work is scanned and categorized according to transaction type. My priority this morning is the redemption queue.

My supervisor has informed me of an issue with some wire order redemptions that were rejected. I switch gears from working off the electronic queue to the printed report she provided me and manually process the wire order redemptions as quickly as possible.

I've finally finished the wire orders, but I notice that the work queue has become backlogged. I make myself a cup of tea in the kitchenette and get back on the queue to help my teammates catch up. I run into a problem with a transaction. The advisor has indicated the contribution is to be deposited into an equity fund, but has provided the fund code for a dividend fund. This request is not in good order. I have to send this request to the Resolutions team so they can contact the advisor to clarify the instructions.

I glance at the Queue Monitor and notice the Cage has scanned a number of cheques to the purchases work queue. The first purchase transaction I review is to a specialized product that I'm not too familiar with so I open my link to the "Admin Insider", the intranet site all Processing Associates can access for reference on policy and procedures. I find what I am looking for so I invest in the fund as requested just in time for my lunch break.

I have arranged to meet a co-worker for lunch. We plan to grab a bite to eat at the food court in the mall and do some shopping. We'll have to hurry.

The Queue Monitor indicates we have more purchases to process. I have a little more experience than others on the team, so I am assigned to the Switch/Transfer queue. I continue processing switches and transfers for the next while.

A switch document was returned to me from the Quality Control department. Fortunately QC caught this error in time for me to correct my trade before the stock market closes at 4 pm.

My Resolution item from this morning has been returned and they confirmed the correct investment instruction with the advisor. I glance at the Queue Monitor and there are only a couple of more financial trades to process. We can get all the financial items completed before we leave the office.

My coworker walks by my desk to say good bye. I have a few requests to finish up before I leave so I am organized for the morning. I head out shortly after and head home for the evening.